Shipping policy

Shipping Policy

At Restium Beds, we’re committed to delivering your dream sleep experience as smoothly and efficiently as possible. Below you’ll find all the information you need about our shipping process.

Shipping Costs

We offer free standard delivery across mainland UK on all divan beds and mattresses. For deliveries outside mainland UK or special requests (e.g. timed delivery), additional charges may apply—please contact us prior to placing your order.

Delivery Timeframes

  • Standard Delivery: 5–10 working days from the date your order is confirmed.

  • All products are made to order. We’ll be in touch within 48 hours of your purchase to confirm your delivery details and provide an estimated delivery window.

  • In rare cases, delivery may be delayed due to high demand or courier delays. If so, we’ll keep you fully informed.

Delivery Process

  • You’ll receive a confirmation email once your order is placed.

  • Prior to dispatch, you’ll receive a text/email to confirm your delivery slot. Please leave your number on the order so we can arrange delivery. 

  • On the day of delivery, our courier will contact you with an estimated time of arrival.

Please ensure someone is available to receive the delivery or contact us in advance to reschedule.

Missed or Failed Delivery

If a delivery attempt fails due to no one being available or access issues, a redelivery charge may apply. Please ensure all access instructions are clear at checkout.

Delivery Areas

We currently deliver to addresses within the UK only. If you're unsure about delivery to your area, contact us before placing your order.

Tracking Your Order

Once your order is scheduled for delivery, we’ll provide tracking details or direct contact with the courier for real-time updates.

Contact Us

If you have any questions about your delivery or need to make changes, get in touch:

📧 hello@dreamfoambeds.co.uk

Klarna Customers:
To comply with Klarna’s policies, please note: your payment plan with Klarna will begin once your order has been confirmed and dispatched. If there are any delays, you can contact our support team or Klarna directly to manage your payment schedule.